• Serve as the first point of contact for customers seeking assistance and support.
• Address customer inquiries through various channels including phone, email, and chat.
• Resolve customer issues efficiently and ensure customer satisfaction.
• Maintain accurate records of customer interactions and transactions.
• Collaborate with team members to improve customer service processes and policies.

Requirements

• Educational Qualifications: High School Diploma or equivalent
• Experience Level: 1-3 years of experience in customer service or a related field
• Skills and Competencies: Strong communication and interpersonal skills
• Qualities and Traits: Patience, empathy, and a problem-solving mindset
• Responsibilities and Duties: Ability to handle challenging customer situations with professionalism
• Working Conditions: May require working in shifts, including evenings and weekends