• Engage with customers via phone, email, or chat to resolve inquiries and provide exceptional service.
• Actively listen to customer concerns and provide solutions in a timely and efficient manner.
• Document customer interactions and feedback accurately in the customer relationship management system.
• Collaborate with team members to enhance service processes and improve customer satisfaction.
• Maintain a positive attitude and uphold the company's values in all customer interactions.

Requirements

• Educational Qualifications: Bachelor’s degree in a relevant field preferred.
• Experience Level: 1–2 years of customer service experience.
• Skills and Competencies: Proficient in the English language, strong problem-solving abilities, and effective customer service skills.
• Qualities and Traits: Strong work ethic, positive attitude, and excellent interpersonal skills.