• Provide exceptional customer support via phone, email, and chat.
• Resolve customer inquiries and complaints efficiently and effectively.
• Maintain knowledge of company products and services to assist customers accurately.
• Document customer interactions and update records in the customer management system.
• Collaborate with team members to improve processes and enhance customer satisfaction.

Requirements

• Job Title: Customer Service Representative
• Job Function: Customer Service
• Responsibilities and Duties: Ability to manage high volumes of inquiries and maintain service levels.
• Qualities and Traits: Strong communication skills and a positive attitude.
• Qualities and Traits: Excellent problem-solving abilities and attention to detail.
• Qualities and Traits: Proficiency in using customer service software and tools.
• Qualities and Traits: Capacity to work in a fast-paced environment and adapt to changing needs.