• Assist customers with inquiries via electronic communication channels including email and chat.
• Resolve product or service issues by clarifying customer complaints and identifying the cause of the problem.
• Provide accurate and timely information to customers regarding products and services.
• Document customer interactions and maintain accurate records in the CRM system.
• Collaborate with team members to improve customer service processes and enhance customer satisfaction.

Requirements

• Educational Qualifications: High school diploma or equivalent preferred.
• Experience Level: 0–2 years.
• Skills and Competencies: Strong communication skills, both written and verbal.
• Qualities and Traits: Empathetic and patient demeanor towards customers.
• Responsibilities and Duties: Ability to work in a team-oriented environment.
• Working Conditions: Comfortable working in a fast-paced, remote environment.