• Assist customers with inquiries and provide timely solutions.
• Manage customer complaints and provide appropriate resolutions.
• Maintain a positive, empathetic, and professional attitude toward customers.
• Document customer interactions and update customer information in the database.
• Collaborate with team members to improve service processes.

Requirements

• Educational Qualifications: Bachelor’s degree in a relevant field preferred.
• Experience Level: 0–2 years of experience in customer service or a related field.
• Skills and Competencies: Strong communication and interpersonal skills.
• Qualities and Traits: Empathetic, patient, and a team player.
• Responsibilities and Duties: Ability to manage multiple tasks efficiently.
• Working Conditions: Office environment with a focus on customer interaction.