Description

• Provide exceptional customer service and support to customers via phone, email, and chat.
• Assist customers with inquiries, complaints, and product information in a timely manner.
• Document customer interactions and feedback in the system for future reference.
• Work collaboratively with team members to improve service delivery processes.
• Participate in training sessions to enhance product knowledge and customer service skills.

Requirements

• Educational Qualifications: Bachelor’s degree in a relevant field preferred.
• Experience Level: 1-3 years of experience in customer service or a related field.
• Skills and Competencies: Strong communication and interpersonal skills.
• Qualities and Traits: Empathetic, patient, and solution-oriented attitude.
• Working Conditions: Ability to work in a virtual environment with flexible hours.