Don’t Limit Yourself!

HOPLA.Online is a fully remote outsourcing company that connects work-from-home professionals with fast-growing, innovative companies worldwide. Being limited to available work within your area is now a thing of the past. At HOPLA, remote work goes beyond flexibility — we offer WFH++.

We offer long-term remote careers with growth, support, and stability. When you join HOPLA.Online, you’ll experience flexibility to work from anywhere, career growth opportunities through learning paths and mentorship, stability with full-time roles and guaranteed pay, a supportive culture with regular check-ins, comprehensive benefits like paid leave and insurance, and engaging work on impactful projects with global companies.

About the role

HOPLA.Online is looking for a Customer Support Specialist who excels in providing outstanding support through various communication channels. If you’re passionate about helping customers and looking for an exciting new opportunity, this role is for you!

Your days will be filled with:

Order Management

• Handle customer requests to modify existing orders (e.g., changes in delivery address, item quantity, etc.).
• Coordinate with internal teams to ensure order adjustments are completed accurately and promptly.

Shipment Tracking and Updates

• Provide real-time updates on package statuses and answer “Where’s my order” (WISMO) inquiries.
• Assist customers with tracking shipments and resolving issues related to delayed or lost packages.

Customer Communication

• Respond to customer inquiries with professionalism and empathy.
• Make outbound calls to customers to follow up on issues requiring further investigation.
• Ensure customers are updated on resolutions and maintain high satisfaction levels.

Problem Resolution

• Investigate and resolve shipping or delivery-related concerns by collaborating with relevant departments, such as operations or warehouse teams.
• Escalate complex issues to the appropriate team or supervisor for resolution.

Record-Keeping and Reporting

• Document customer interactions and resolutions in the company’s CRM system.
• Provide regular feedback to the management team on recurring issues to improve processes.
• Excellent verbal and written communication skills in English
• Proficient in data entry and computer skills
• Ability to analyze customer needs and provide appropriate solutions
• Outstanding customer service skills with a focus on building positive relationships
• Ability to effectively communicate complex information to customers in a clear and concise manner

Who we are looking for:

• Have at least 1-2 years of experience in Customer Service roles or similar experience.
• Communicate clearly and effectively in English, both in writing and in conversation
• Can work autonomously in a remote setup, with a quiet environment and reliable equipment
• Are comfortable using time-tracking tools during work hours

Device Requirements:

To maintain a highly productive and professional work-from-home setup, successful candidates must have:

Computer & Equipment

• Primary and backup computer with at least Intel Core i5 or AMD Ryzen 5, and 8GB RAM
• Web camera for meetings and check-ins
• Headset (preferably noise-canceling) for clear communication

Internet Connection

• Primary: Minimum 30 Mbps download / 10 Mbps upload
• Backup: At least 10 Mbps download / 5 Mbps upload

We promote the use of backup devices and internet connections to ensure uptime and continuity — essential for serving international clients across time zones.

At HOPLA, we are dedicated to supporting a stable and well-equipped remote work environment that encourages seamless collaboration and consistent performance across our teams.

If you tick all these boxes, then we are excited for you to be part of the fast-growing HOPLA team!

What you will enjoy:

• A stable full-time position with an established and growing company
• Work Schedule: Shifting Schedule 9:00 AM to 6:00 PM EST or 12:00 PM to 9:00 PM EST
• Basic Monthly Salary: PHP 15,000 - 20,000
• Monthly Allowance: PHP 5,000
• Enjoy tenure incentives, paid leaves, plus primary HMO coverage and insurance benefits
• The opportunity to collaborate with global clients
• Ongoing career growth support through mentoring and professional development programs

For a seamless application process, please ensure that you add our email address **** to your contact list. This will prevent any messages from being missed and help avoid them being sent to the spam folder.

If you’re excited about this role but don’t meet every bullet, we still encourage you to apply. We value potential, curiosity, and passion. You can explore more opportunities with us at hoplacareers.online