• Act as the first point of contact for customers, addressing inquiries and providing accurate information.
• Resolve customer issues efficiently while ensuring a positive customer experience.
• Maintain and update customer account information as necessary.
• Collaborate with team members to enhance service delivery and resolve complex inquiries.
• Document all interactions with customers in the CRM system.

Requirements

• Educational Qualifications: High School diploma or equivalent.
• Experience Level: 1–3 years of customer service experience.
• Skills and Competencies: Proficiency in English language, strong work ethic, and the ability to work collaboratively in a team.
• Qualities and Traits: Excellent communication skills, problem-solving abilities, and a customer-centric mindset.
• Working Conditions: Ability to work in a fast-paced environment with flexible hours.