Customer Service Representative

JetSon Manpower Agency

R$1.9-2.4K[Mensual]
No - Rizal<1 ano de experiênciaEnsino Médio Alto/SeniorTempo Inteiro
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Descrição do Trabalho

Benefícios

  • Benefícios gerenciados pelo Governo

    Pagamento no décimo terceiro mês, Fundo Pag-Ibig, Feriados Pagos, Saúde, SSS/GSIS

  • Saúde e Bem-Estar

    HMO

Descrição:

  • Answer inbound calls, chats, or emails from telecom customers.
  • Assist with billing inquiries, account changes, service upgrades, and technical troubleshooting.
  • Provide accurate information about products, services, promotions, or payments.
  • Log and document customer interactions in the system.
  • Escalate complex issues to appropriate departments when necessary.
  • Ensure all interactions meet client and company standards for quality and efficiency.
  • Maintain professionalism and empathy in all customer interactions.
  • Meet or exceed key performance indicators (KPIs) such as call handling time, customer satisfaction, and resolution rates.
  • High school graduate or equivalent (college level or graduate preferred).
  • Strong English communication skills (verbal and written).
  • At least 6 months telco experience.
  • Basic computer and multitasking skills.
  • Ability to stay calm and positive under pressure.
  • Willingness to work on shifting schedules, weekends, and holidays.
Idioma InglêsAtendimento ao cliente
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Kim Siguenza

HR OfficerJetSon Manpower Agency

Ativo dentro de três dias

Local de trabalho

SM City Masinag. SM City, Infanta Hwy, Masinag, Antipolo City, 1870 Rizal, Philippines

Postado em 06 August 2025

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JetSon Manpower Agency

Desfinanciado / Anjo

101-500 funcionários

Firma de Recrutamento

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