• Provide exceptional customer service by addressing inquiries and resolving issues promptly.
• Communicate effectively with customers via phone, email, and chat.
• Maintain detailed records of customer interactions and transactions.
• Collaborate with team members to improve service delivery and resolve complex problems.
• Assist in training new staff on customer service protocols.

Requirements

• Educational Qualifications: High School Diploma or equivalent
• Experience Level: 0-1 year
• Skills and Competencies: Proficiency in English language, strong customer service skills, and problem-solving abilities
• Qualities and Traits: Team player with a strong work ethic and excellent people skills
• Responsibilities and Duties: Ability to handle high call volumes in a call centre environment
• Working Conditions: Ability to work flexible hours, including evenings and weekends if necessary