• Customer Interaction:
• Provide bilingual (Spanish/English) support via phone, email, and live chat to address customer inquiries, concerns, and product-related questions in a professional and timely manner.
• Problem Resolution:

Listen attentively to customers, identify their needs, and resolve issues or escalate them as necessary. Provide clear and concise solutions that enhance the customer experience.

• Cross-team Collaboration:

Work closely with sales teams and other departments to ensure a seamless customer experience, providing important feedback, and ensuring smooth coordination between teams.Record and update customer interactions in the system, ensuring all details are accurately captured for future reference. Provide timely reports as required.Educate customers on products, services, and self-service tools to empower them in resolving their own inquiries and issues.Build long-term relationships with customers, ensuring their satisfaction and addressing any follow-up needs they might have.Required Skills & Qualifications:

• Documentation & Reporting:
• Customer Education:
• Customer Retention:

• Fluency in Spanish & English:
• Must have a
• very good command
• of both Spanish and English (written and spoken). The ability to communicate clearly, concisely, and professionally in both languages is essential.
• Customer Service Experience:

Previous experience in customer service and strong interpersonal skills and a passion for helping others are key.

• Strong Communication Skills:

Excellent verbal and written communication skills in both Spanish and English. Ability to handle customer inquiries in a friendly, courteous, and effective manner.Ability to think critically and solve customer issues quickly, ensuring a high level of satisfaction.Comfort with using CRM systems, email platforms, and other customer service tools. Ability to quickly learn new software applications.Ability to document customer interactions with accuracy and clarity.Must be proactive, professional, and work well in a team-oriented environment.

• Problem-Solving Ability:
• Tech-Savvy:
• Attention to Detail:
• Positive Attitude & Team Player:

• Experience with Bilingual Support
• Philippines-based applicants only