Customer Service Representative | Wireless & Broadband Services | Taguig
Sutherland Philippines
Descrição do Trabalho
Benefícios
Recompensas e reconhecimento de funcionário
Bônus de desempenho, Opinião Anual, Programa de reconhecimento de funcionário, Incentivos
Benefícios gerenciados pelo Governo
Pagamento no décimo terceiro mês
Saúde e Bem-Estar
Assistência Médica, Seguro de saúde, Seguro de Vida, HMO
Descrição:
- Provide excellent customer service assistance to clients queries via phone call
- Conducting an assistance to customer by giving basic level information regarding product features, queries, and sales
- Provide customers with product and service information
- Provide assistance with regarding to customer service issues in renewing, refunding, and handling objections and put in all efforts to retain customers
- Transfer customer calls to appropriate department if required
- Minimum of 6 month of sales experience in an international BPO or 1 year customer service experience (upskilling and retention)
- Excellent verbal and written communication skills
- Good understanding of MS office applications
- Knowledge of operating systems and browsers functions
- Knowledge in basic computer technical functions
- Strong customer service focus
- Strong problem-diagnosis and problem-solving skills
- Good understanding and knowledge of the product
- Ability to adapt to clients-based tools and applications
- Fair knowledge of Sutherland’s Internal tools
- Good understanding of performing all end-user services on the phone system
Irene Nuguid
LeadSutherland Philippines
Ativo hoje
Local de trabalho
12F, Sutherland Manila Taguig. 12F PhilPlans Corporate Center 1012 North, Triangle Dr, Taguig, 1634 Metro Manila, Philippines
Postado em 24 April 2025
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Sutherland Philippines
>1000 Funcionários
BPO & Centro de Chamadas
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