Responsibilities

• Handle incoming and outgoing customer calls, emails, and chats in a professional and courteous manner.
• Provide accurate information about products, services, and company policies.
• Resolve customer complaints and issues promptly and effectively.
• Maintain customer records by updating account information and documenting interactions.
• Escalate complex issues to the appropriate departments when necessary.
• Meet or exceed performance metrics such as response time, customer satisfaction, and call quality.
• Collaborate with team members to improve service processes and overall customer experience.
• Adhere to company policies, procedures, and quality standards.

Requirements

• SHS Graduate or College Graduate
• with 2-3 years of experience