• Provide exceptional service to customers via phone, email, and chat
• Address customer inquiries and resolve issues promptly and effectively
• Maintain detailed records of customer interactions and transactions
• Collaborate with team members to enhance the overall customer experience
• Identify opportunities for process improvements and share feedback with management

Requirements

• Educational Qualifications: Diploma in a relevant field or equivalent experience
• Experience Level: 1-3 years of experience in a customer service role
• Skills and Competencies: Excellent communication and interpersonal skills
• Qualities and Traits: Patient, empathetic, and able to handle stressful situations
• Working Conditions: Standard office environment with potential shift work