A Thai Bilingual Customer Service Representative provides excellent customer support to both Thai- and English-speaking customers. This role is responsible for handling inquiries, resolving issues, and ensuring a positive customer experience through clear and professional communication in both languages. The representative supports company operations by accurately documenting interactions and following service standards.

Key Responsibilities

• Respond to customer inquiries in Thai and English via phone, email, chat, or in person
• Resolve customer concerns, complaints, and service issues promptly and professionally
• Provide accurate information regarding products, services, and company policies
• Assist customers with account updates, orders, returns, refunds, or service requests
• Translate or clarify information for Thai-speaking customers when necessary
• Document customer interactions accurately in internal systems
• Escalate complex or unresolved issues to supervisors or appropriate departments
• Meet performance and quality standards set by the company
• Follow company policies, procedures, and customer service guidelines