Customer Service Representative
Intelegencia
Descrição do Trabalho
Benefícios
Recompensas e reconhecimento de funcionário
Bônus de desempenho, Incentivos
Benefícios gerenciados pelo Governo
Pagamento no décimo terceiro mês, Empréstimo para Funcionários, Fundo Pag-Ibig, Feriados Pagos, Saúde, SSS/GSIS
Saúde e Bem-Estar
HMO
Benefícios de Habilidades
Equipamento da Empresa, refeições gratuitas
Tempo de desligamento e Saída
Licença de aniversário, Licença médica, Férias Deixadas
- Handle incoming calls, emails, or chats from customers regarding their financial accounts (e.g., balance inquiries, transaction issues, loan status, card activation).
- Provide accurate information and resolve customer issues in a timely and professional manner.
- Document customer interactions and update account information using internal systems.
- Escalate complex issues to higher-level support or back-office teams when necessary.
- Ensure compliance with company policies, procedures, and regulatory requirements.
- Meet or exceed customer satisfaction and quality metrics.
- At least 2 years in college or completed a vocational/short course.
- With or without BPO experience (experience in financial accounts is a plus).
- Good English and Filipino communication skills.
- Strong problem-solving skills and attention to detail.
- Willing to work onsite and on shift schedules (including weekends and holidays).
Vince Polintan
HR OfficerIntelegencia
Ativo dentro de três dias
Local de trabalho
San Sebastian. San Sebastian, Tarlac City, Tarlac, Philippines
Postado em 15 September 2025
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