Customer Care Supervisor

Unlimited Network of Opportunities International Corporation

R$2.4-2.8K[Mensual]

No - Cidade do Quezon3-5 anos ExpBacharelTempo Inteiro

Descrição do Trabalho

Benefícios

Recompensas e reconhecimento de funcionário
Bônus de desempenho
Benefícios gerenciados pelo Governo
Pagamento no décimo terceiro mês, Empréstimo para Funcionários, Fundo Pag-Ibig, Feriados Pagos, Saúde, SSS/GSIS
Saúde e Bem-Estar
Seguro de saúde, HMO
Benefícios de Habilidades
Viagem Anual da Empresa, Desconto do funcionário
Desenvolvimento Profissional
Programa de assistência ao funcionário, Treinamento de Trabalho
Tempo de desligamento e Saída
Deixamento de ressonância, Maternidade e licença de paternidade, Licença médica, Licença Pai Solo, Férias Deixadas
Balanço de Vida
Horas Flexíveis

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Supervise and mentor the customer care team, providing guidance and support.
Conduct regular team meetings and one-on-one sessions to discuss performance, provide feedback, and address concerns.
Monitor team performance against established KPIs, including call handling time, resolution rates, and customer satisfaction scores.
Develop and implement training programs to enhance team skills and knowledge.
Manage team schedules and ensure adequate staffing levels to meet customer demand.
Foster a positive and collaborative team environment.
Ensure the team provides prompt, accurate, and courteous responses to distributors request, inquiries and complaints.
Handle escalated customer issues and resolve complex problems effectively.
Monitor distributors interactions to ensure adherence to quality standards and company policies.
Answering product and service questions; suggesting information about other products and services.
Opens customer accounts by recoding account information.
Maintains customer records by updating account information.
Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
Recommends potential products or services to management by collecting customer information and analyzing customer needs.

Graduate of any 4- year Business course
Must have at least 5 years’ experience in customer service
Proven ability to lead and motivate a team.
Above communication, interpersonal, and problem-solving skills.
Strong understanding of customer service principles and best practices.

Idioma InglêsAtendimento ao clienteAgendamentoÉtica de Trabalho ForteResolução de ProblemasHabilidades TécnicasHabilidades OrganizacionaisHabilidades das pessoas