Customer Service Supervisor
Metacom Business Process Outsourcing Solution Inc.
Descrição do Trabalho
Benefícios
Recompensas e reconhecimento de funcionário
Bônus de desempenho, Opinião Anual, Funcionário do prêmio do mês, Programa de reconhecimento de funcionário, Incentivos
Benefícios gerenciados pelo Governo
Pagamento no décimo terceiro mês, Fundo Pag-Ibig, Feriados Pagos, Saúde, SSS/GSIS
Saúde e Bem-Estar
Seguro de Morte e Desmembramento Acidental, Seguro de saúde, Seguro de Vida, HMO
Desenvolvimento Profissional
Treinamento de Trabalho, Programa de Mentorship, Desenvolvimento Profissional
Tempo de desligamento e Saída
Maternidade e licença de paternidade, Licença médica, Férias Deixadas
Descrição:
- Oversee daily operations of the customer service team.
- Ensure high standards of customer service are maintained.
- Train and mentor team members to enhance performance.
- Resolve escalated customer issues effectively.
- Analyze feedback and implement improvements.
- Generate reports to inform management decisions.
- Collaborate with other departments to enhance service delivery.
- Educational Qualifications: Bachelor’s degree in any field.
- Experience Level: 4 years of experience in the BPO industry, 2 years of it in a leadership role.
- Skills and Competencies:
- Proficient in English Language
- Strong customer service skills
- Effective scheduling abilities
- Exceptional organizational skills
- Strong interpersonal and people skills
- Solid account management capabilities
- Strong work ethic and team player mentality
- Working Conditions: Fast-paced environment, primarily office-based, with potential for remote work.
- Qualities and Traits: Strong leadership abilities, excellent problem-solving skills, and a focus on customer satisfaction.
KJ Coronel, CLSSYB
Talent Acquisition ManagerMetacom Business Process Outsourcing Solution Inc.
Ativo hoje
Local de trabalho
Compass Offices - BGC Corporate Center - Serviced Office Bonifacio Global City. 24/F, BGC CORPORATE CENTER, 30TH STREET, CORNER 11th Ave, Manila, 1013 Metro Manila, Philippines
Postado em 28 August 2025
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Metacom Business Process Outsourcing Solution Inc.
Desfinanciado / Anjo
501-1000 Funcionários
BPO & Centro de Chamadas
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