Japanese Bilingual Customer Success Manager | Cyber Security Solutions | Taguig
Sutherland Philippines
Descrição do Trabalho
- Encourage customers to utilize new features that will help them drive their business forward
- Provide insight and relay customer feedback with internal teams, including Sales, Marketing, Product, Technical Support, Operations, Finance and Engineering
- Evaluate churn and downsell risk for each customer and proactively address dissatisfaction or feature gaps to drive retention throughout the customer life cycle
- Develop plans that ensure that customers are successfully adopting our platform that align to their business needs
- Conduct regular cadences, quarterly and annual customer success reviews to ensure customers get the most value out of their investments
- Develop customer relationships, by building trust and ensuring the customer’s needs are met
- Align customers with the enablement resources to drive adoption
- At least 1 year direct and verifiable enterprise-level customer success, consulting or account management experience for a SaaS company (preferably in a B2B setting, but not required)
- Experience leading meetings and regular cadences, quarterly and annual customer success reviews with customers
- Bachelor's Degree or equivalent experience in Customer Success, Consulting, or Account Management
- Excellent verbal and written communication skills in Japanese/Nihongo (Preferably N2/N1/Native speaker)
- Ensures customer satisfaction by addressing technical demands and acting as a sales liaison of the program
- Can facilitate the adoption of the solution, driving awareness, education and utilization by serving as the POC within the customer set
- Strong skills in strategic planning and project management with the ability to adapt conversations for technical and non-technical audiences
Irene Nuguid
LeadSutherland Philippines
Respondeu 4 minutos atrás
Local de trabalho
12F, Sutherland Manila Taguig. 12F PhilPlans Corporate Center 1012 North, Triangle Dr, Taguig, 1634 Metro Manila, Philippines
Postado em 07 March 2025
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