IT Service Desk

Unison Solutions Delivery, Inc.

R$1.4-1.9K[Mensual]
No - Mandaluyong<1 ano de experiênciaBacharelTempo Inteiro
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Descrição do Trabalho

Benefícios

  • Benefícios gerenciados pelo Governo

    Pagamento no décimo terceiro mês, Empréstimo para Funcionários, Fundo Pag-Ibig, Feriados Pagos, Saúde, SSS/GSIS

  • Saúde e Bem-Estar

    Seguro de Vida, HMO

Descrição:

  • Task to evaluate and prioritize reported service request and incidents specially fulfilling ticket management, service request fulfilment, incident resolution, broadcast handling, and problem identification using the home-grown developed CRM system.
  • Tasked to receive, classify, and record all service requests or incidents received from any communication channels such as call, email, SMS, etc. and handled multiple critical issues.
  • Escalation, notification, and advisory releases with approved SLA.
  • Verifies user information and creates ticket specifying incident/service request details and provides feedback on the status of the service requested.
  • Verification and updating of customers information in the system such as contact details, exact office location, etc. should be done religiously prior to creation of tickets.
  • Escalates incident and service request to the problem resolution groups or vendors/support group/contractor if necessary and shall likewise provide updates to user/s.
  • Collect/gather information about the reported through interview, coordination, research and/or diagnostic procedures to determine errors or problems being raised.
  • Logs and tracks call using ticketing system and problem management database and maintains history records and related problem documentation.
  • Monitors and records the progress and status of all cases to ensure that the committed service level if fulfilled.
  • Able to efficiently close tickets assigned to different Tier levels. Provides technical assistance on hardware, software, and local-area network connectivity problems, 1st and 2nd level resolution including user access and component configuration
  • Prepares and maintains reports and applicable records of computer hardware and software inventory by site and system, user lists, user accounts and security, site and/or server licensing, and user access and security.

Requisito

  • Graduate of Associate or Bachelor's degree in technical courses.
  • Knows around I.T stuff (Software and Hardware)
  • Must be familiar with Microsoft Technology, software and applications.
  • Good communication skills in oral and written.
  • Can work under pressure and urgent request.
  • Diligent
  • Proactive
  • Willing to be assigned to a shifting schedule.
  • Willing to render overtime.
  • Must be willing to be assign in Mandaluyong City.
Computador LiteradoHabilidades de comunicaçãoHardwareHabilidades Técnicas
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Unison Solutions Delivery, Inc.

Recruitment AssistantUnison Solutions Delivery, Inc.

Alta taxa de resposta

Local de trabalho

TV5 Media Center. Reliance St, Mandaluyong City, Metro Manila, Philippines

Postado em 13 August 2025

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Unison Solutions Delivery, Inc.

101-500 funcionários

Tecnologias da Informação e Comunicação

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