Customer Support Specialist (Food Delivery Service - Teammate Taiwan)

Tektite HR Solutions- Recruiters Empowering Talent

Urgente
R$3.5-4.5K[Mensual]
No - Petaling Jaya<1 ano de experiênciaBacharelTempo Inteiro
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Este trabalho está aberto a Malásia

Descrição do Trabalho

Benefícios

  • Recompensas e reconhecimento de funcionário

    Bônus de desempenho, Incentivos

  • Benefícios de Habilidades

    Verificações de Commuter & Assistência, refeições gratuitas

  • Desenvolvimento Profissional

    Programa de assistência ao funcionário, Treinamento de Trabalho, Desenvolvimento Profissional

  • Tempo de desligamento e Saída

    Licença médica

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You will be working for a dynamic and growing customer support center, providing top-tier services to the Taiwan market. We are seeking passionate and communicative individuals to join our team and be the vital link between our brand and our valued customers, and you will:


Key Responsibilities:

  • Provide exceptional customer service to users of our food delivery platform.
  • Resolve customer inquiries and complaints efficiently.
  • Collaborate with delivery teams to ensure timely service.
  • Maintain a positive attitude and empathy towards customers.
  • Document customer interactions and feedback for continuous improvement.
  • Stay updated on menu offerings and promotions.


Job Responsibilities:

  • Educational Qualifications: Bachelor's degree in any field.
  • Experience Level: Less than 1 year of relevant experience in customer support.
  • Skills and Competencies: Proficient in English and Mandarin (both spoken and written), excellent problem-solving skills, strong computer literacy, and effective communication abilities.
  • Responsibilities and Duties: Assist customers with inquiries, resolve issues, and provide support via various channels.
  • Working Conditions: Fast-paced environment, ability to handle multiple tasks and work flexible hours.
  • Qualities and Traits: Self-motivated, team player, detail-oriented, and able to type in Chinese.


Note:

  • Fresh graduates are encouraged to apply. Training will be provided.
  • Must be able to type in Traditional Chinese characters. Basic spoken and written English is required.
  • Must be willing and able to commit to a 24/7 rotating shift schedule, including night shifts and public holidays. This is a full-time, onsite position (Work-from-home is not an option).
  • Headcount: 10
Idioma InglêsAtendimento ao clienteResolução de ProblemasJogador de equipeComputador LiteradoFalando mandarimMandarin (Written)ComunicaçaoSelf MotivatedChinese Typing
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Bayacham Yashim

OwnerTektite HR Solutions- Recruiters Empowering Talent

Local de trabalho

20th Floor/G20F, Imazium, Jalan SS21/37, Damansara Uptown, 47400 Petaling Jaya, Selangor

Postado em 19 September 2025

Tektite HR Solutions- Recruiters Empowering Talent

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