Customer Support Specialist

Softype, Inc

Negociável
No - Cebu1-3 Anos ExpDiplomaTempo Inteiro
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Descrição do Trabalho

Descrição:

Job Title: NetSuite / ERP Customer Support Specialist


Location: Hybrid (WFH/On-site but should be based in Cebu or willing to relocate)

Employment Type: Full-Time


We’re looking for a proactive and customer-focused individual to join our team as a NetSuite/ERP Customer Support Specialist. In this role, you'll assist clients in resolving functional and technical issues, support day-to-day ERP operations, and help ensure customer success across various industries.


Whether you’re just starting out or bring years of ERP experience — we welcome all levels of applicants who are eager to grow and support customers using NetSuite or other ERP platforms.


Key Responsibilities

  • Respond to customer support tickets and inquiries via email, chat, or call
  • Troubleshoot ERP-related issues and escalate as needed
  • Assist with user configuration, basic workflows, and data troubleshooting
  • Document known issues and solutions in the internal knowledge base
  • Collaborate with consultants and technical teams for deeper problem resolution


Qualifications

  • Strong communication and customer service skills
  • Ability to learn ERP/NetSuite functionality quickly
  • Any experience in business systems (ERP, CRM, accounting software) is a plus
  • Fresh graduates, career shifters, and experienced professionals are encouraged to apply


A plus!

  • Experience using or supporting NetSuite, SAP, Oracle, or similar systems
  • Familiarity with finance, supply chain, or sales processes


Join us if you're curious, collaborative, and ready to help clients succeed!

Requisito

Please refer to job description.

Atendimento ao clienteHabilidades de ComunicaçãoResolução de ProblemasResolução de conflitosEmpathyGerenciamento de TempoSuporte TécnicoKnowledge of Web3Ouvindo ativoEntrada de Dados
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Boss

HR ManagerSoftype, Inc

Local de trabalho

P3 Zenith Central, Luzon Avenue, Cebu Business Park, Cebu, Cebu, PH

Postado em 29 May 2025

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