Cyber Security Engineer

MC1 - Noon Dalton Philippines Inc

R$4.5-7.1K[Mensual]
No - Cebu5-10 anos ExpBacharelTempo Inteiro
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Descrição do Trabalho

Benefícios

  • Derivações

    Permissão de refeição, Permissão de transporte

  • Recompensas e reconhecimento de funcionário

    Bônus de desempenho

  • Benefícios gerenciados pelo Governo

    Pagamento no décimo terceiro mês, Empréstimo para Funcionários, Fundo Pag-Ibig, Feriados Pagos, Saúde, SSS/GSIS

  • Saúde e Bem-Estar

    HMO

  • Desenvolvimento Profissional

    Programa Aprendizado

  • Tempo de desligamento e Saída

    Deixamento de ressonância, Licença médica familiar, Maternidade e licença de paternidade, Licença parental, Licença médica, Licença Pai Solo, Férias Deixadas

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Descrição:

  • Provide First and Second-Level Technical Support: Assist MSP partners and end customers with both basic and advanced network security issues.
  • Troubleshoot and Resolve Issues: Address complex issues related to cloud-based and endpoint security products (macOS, Windows, iOS, Android).
  • Respond to Support Requests: Manage support tickets, phone calls, Slack messages, and remote sessions.
  • Document Support Actions: Capture detailed issue information in the ticketing system and maintain comprehensive documentation of support actions and resolutions.
  • Identify and Escalate Issues: Identify and escalate complex issues to L3 support or appropriate teams.
  • Develop Knowledge Base Articles: Contribute to the development and updating of knowledge base articles and training materials.
  • Stay Current on Cybersecurity: Stay informed about the latest cybersecurity threats and best practices.
  • Track and Report KPIs: Monitor and report on key performance indicators (KPIs) related to support activities.


Requisito

  • Minimum of 5 years of experience in technical support, with an emphasis on customer satisfaction and problem-solving.
  • Experience with network security solutions and cloud technologies.
  • Bachelor’s degree in IT, Computer Science, or a related field.
  • Efficient Planning & Prioritization.
  • Organized Execution & Composed Problem-Solving.
  • Effective Communication & Stakeholder Engagement.
  • Resource Management & Delegation.
  • Informed Decision-Making & Commitment.
  • Exceptional Verbal & Written Communication.
  • Experience with virtualization technologies and cloud providers (AWS, GCP, Azure).
  • Experience with network protocols including FTP/SFTP, SMTP, and SNMP.
  • Knowledge base development and training creation experience.
  • Industry certifications (e.g., CompTIA Security+, CCNA, CISSP) are preferred.


Segurança de RedeCloud Services (AWSAzureGCP)Monitoring Tools (PrometheusGrafana)
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Ethel Gimena

HR OfficerMC1 - Noon Dalton Philippines Inc

Ativo dentro de três dias

Local de trabalho

Cebu City

Postado em 04 June 2025

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