Financial Account Associate (BPO)

We are seeking a detail-oriented and customer-focused Financial Account Associate to join our BPO team. The role involves handling financial transactions, account management, and providing support to clients/customers on financial-related queries. You will ensure accuracy, compliance, and excellent service while assisting with billing, payments, reconciliations, and financial reporting.

• Handle financial account transactions including billing, payments, refunds, and reconciliations.
• Assist customers with inquiries regarding account balances, statements, and payment processing.
• Monitor financial accounts for discrepancies, fraud, or unusual activities.
• Process adjustments, account updates, and resolve disputes in a timely and accurate manner.
• Generate and review financial reports, invoices, and transaction logs.
• Ensure compliance with company policies, data security standards, and financial regulations.
• Work with internal teams (finance, accounting, collections) to resolve complex account issues.
• Maintain accurate records in CRM and financial systems.
• Meet performance metrics such as accuracy, productivity, and customer satisfaction scores.

• High School Graduate
• Senior High School Graduate
• College Undergraduate
• College Graduate
• With 6 Months Banking or Financial account Bpo Experience ( desired )
• No pending application To Concentrix / Convergys
• Resume Required

REMINDERS: WITH SIGN ON BONUS!! 20K