Key Responsibilities:

Operations & Service Excellence

• Supervise daily operations of all F&B outlets to ensure smooth and efficient service.
• Ensure that guest expectations are consistently met and exceeded.
• Monitor food and beverage quality, presentation, and service standards.
• Address and resolve guest complaints in a professional manner.

Team Supervision & Training

• Supervise, motivate, and support F&B staff, ensuring high levels of teamwork and productivity.
• Schedule staff shifts and allocate tasks effectively.
• Conduct training and coaching to maintain service standards.
• Assist in staff performance evaluations and provide feedback.

Compliance & Safety

• Ensure compliance with health, hygiene, sanitation, and safety regulations.
• Enforce hotel policies, procedures, and F&B standards.
• Conduct regular inspections of outlets for cleanliness and maintenance.

Coordination & Communication

• Work closely with the kitchen and front office to ensure smooth guest service.
• Assist in planning and executing special events, banquets, and promotions.
• Report to the F&B Manager regarding daily operations, issues, and recommendations.

Qualifications:

• Bachelor’s Degree in Hospitality Management or related field preferred.
• At least 2–3 years of experience in F&B operations, with at least 1 year in a supervisory role (preferably in a hotel).
• Strong leadership, organizational, and interpersonal skills.
• Excellent communication skills, both verbal and written.
• Ability to handle pressure and resolve conflicts effectively.
• Flexibility to work evenings, weekends, and holidays.