Guest Service Excellence 

Handles Check-In and Check-Out by greeting guests warmly, process registrations, assign rooms, and handle departures with efficiency and attention to detail (e.g., verifying billing accuracy, fulfilling special requests). Support Concierge duties with assistance on

reservations for dining, transportation, local attractions, and spa services, leveraging knowledge of hotel amenities and the surrounding area.  Problem Resolution is also important to address guest complaints or concerns promptly and professionally, escalating issues

when necessary.

Operational Tasks

When it comes to Reservations & Billing, must be able to manage room bookings, process payments (cash, credit, or other methods), and reconcile daily transactions. 

Equally important is Communication by liaise with housekeeping, maintenance, and other departments to ensure room readiness and resolve guest needs (e.g., maintenance requests, late check-outs).  Of course, Safety & Compliance by follow key control policies, emergency procedures (e.g., fire evacuation), and protocols for guest safety.

Administrative & Team Collaboration 

Maintaining logbook & reporting with document guest interactions, incidents, and shift handovers in the front desk logbook. To attend service training and uphold Kimpton’s service standards (e.g., eye contact, using guest surnames) and assist in training new team members.

Luxury Standards & Brand Compliance 

Maintain an immaculate presentation of the lobby and front desk area. Ensure compliance with the hotel’s luxury service standards (e.g., Forbes, AAA, Leading Hotels of the World).  Participate in creating memorable guest experiences (e.g., surprise upgrades, personalized amenities).

Job Requirements

A focused individual with passion, personality, individuality, integrity, creativity, drive for continuous improvement and delivering outstanding guest service Someone who has worked in Front Office Department and proficient with Opera System for at least 5 years. 

Diploma /higher education qualification/equivalent in Hospitality specialisation or related field

One to two years of experience in a hospitality experience, or an equivalent combination of

education and work experience in similar role. Ability to work varied shifts, including weekends/holidays.

Must speak local language. Other languages preferred.