Key Responsibilities:

Primary Objective of Position:

• Attend to the day-to-day needs of hotel guests

Duties and Responsibilities:

• Performs check-in and check-out procedures
• Handles and processes room reservations and extensions
• Responds promptly to guest inquiries across all booking channels
• Reviews daily arrivals and notes special requests
• Performs exceptional customer service, puts guest’s satisfaction as a top priority, and can remain calm, courteous, and warm at all times
• Collects guest information and updates guest profiles
• Administer and perform all cashier functions and ensure payment collections are intact and accounted for at all times
• Proactively upsell rooms to increase revenue
• Assist showroom and maintain good knowledge of the hotel, its services and features, as well as familiarity of the neighborhood
• Attend to and resolve guest concerns and complaints with grace and sense of urgency and escalate to immediate superior and/or to other concerned departments if and when needed
• Reports any unusual occurrences or requests to the immediate superior
• Maintains neat and clean Front Desk and monitors and be responsible for Front Office equipment and supplies
• Prepares/generates daily Front Office reports
• Obtains feedback from guests and encourages them to share positive commendations online
• Work closely with Housekeeping department to keep room status up to date and with Maintenance department for maintenance and repair works
• Perform safety and emergency procedures when needed

Qualifications:

• Graduate of Hotel and Restaurant Management or any related course and/or has previous work experience/internship as a Hotel Front Desk Agent, Receptionist or similar role,
• Fresh graduates are encouraged to apply.
• Experience with Wincloud PMS or other similar hotel reservations software is an advantage
• Amenable to work on shifting schedules (morning, mid, and graveyard) and willing to work on weekends and holidays