IT Service Desk - Calamba City -6months SD exp

Strategic Networks, Inc.

R$1.4-1.9K[Mensual]
No - Laguna<1 ano de experiênciaBacharelTempo Inteiro
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Descrição do Trabalho

Benefícios

  • Recompensas e reconhecimento de funcionário

    Funcionário do prêmio do mês, Programa de reconhecimento de funcionário

  • Benefícios gerenciados pelo Governo

    Pagamento no décimo terceiro mês, Fundo Pag-Ibig, Feriados Pagos, Saúde, SSS/GSIS

  • Saúde e Bem-Estar

    Seguro de Morte e Desmembramento Acidental, HMO

  • Tempo de desligamento e Saída

    Licença médica, Férias Deixadas

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Descrição:

  • Work location: CIP1, Canlubang Calamba City
  • Primarily work in a call-center type of work environment.
  • Provide technical support over the phone, email, onsite and/or remote on hardware and software issues.
  • Ability to work flexible hour/s or flexible shift
  • Determines requirements and/or root cause of technical issues by working with end-user.
  • Answers inquiries by clarifying issues; researching, and providing information.
  • Resolves problems by clarifying issues; researching and exploring answers.
  • Fulfills requests by clarifying desired information; researching, locating and providing information.
  • Maintains client database by entering information.
  • Keeps equipment operational by following established procedures; reporting
  • Ensure escalation situations are managed and corrected quickly and professionally
  • Drive customer satisfaction through service excellence
  • Ensure customer calls are properly logged for continuous improvement.
  • Learn to be proficient in service and repair of all systems (current, new and updates).
  • Prepare needed daily, weekly and monthly reports.
  • Handles a team or group of engineers
  • Responsible for maintaining acceptable level of customer satisfaction and effective professional working relationship with supervisors and co-worker.

Requisito

  • 1 year of relevant work experience required for this role
  • Expected salary: ₱17,000 per month
  • Casual/Temporary hours
  • Looking for candidates who are available to work anytime
  • Working rights required for this role
  • This job requires an immediate start


Habilidades TécnicasTicket ManagementRemote Access Tool
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Huertas Ali

HR OfficerStrategic Networks, Inc.

Ativo dentro de três dias

Local de trabalho

102 Accuracy Drive, cor Excellence Ave, Carmelray Industrial Park 1. Carmelray Industrial Park 1, Wisdom Ave, Calamba, 4028 Laguna, Philippines

Postado em 27 March 2025

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Strategic Networks, Inc.

51-100 funcionários

Tecnologias da Informação e Comunicação

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