IT Service Desk - Tier 2

Stark Asia Solutions Inc.

R$2.9-3.8K[Mensual]
No - Cidade do Quezon3-5 anos ExpBacharelTempo Inteiro
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Descrição do Trabalho

Descrição:

  • An IT Service Desk - Tier 2 Technician provides advanced technical support for more complex issues that Tier 1 cannot resolve. They handle escalated incidents, perform in-depth troubleshooting, and work on problems related to hardware, software, and network systems. Tier 2 technicians may also assist with system configurations, manage user accounts, and implement solutions to prevent future issues. They collaborate with other IT teams to resolve complex problems, ensuring a high level of service and user satisfaction.
  • Work onsite - Eton Centris, Quezon City
  • Graveyard Shift


Requisito

  • Must be a college graduate
  • Must have 2-3years of experience as a TSR or IT Service Desk
  • Must have prior experience with Service Now or Active Directory
  • Must have an IT Service Desk Level 2 support experience in a BPO setting
  • Must be willing to work onsite
  • Must be amenable to work in shifting schedules
TSRIT Service Desk Tier 2IT Service Desk
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Gienel Dela Puerta

HR Talent and CultureStark Asia Solutions Inc.

Local de trabalho

Eton Centris .. Epifanio de los Santos Ave, cor Quezon Ave, Metro Manila, Philippines

Postado em 02 September 2024

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Stark Asia Solutions Inc.

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