• Provide technical support and troubleshooting assistance for hardware and software issues.
• Respond to user inquiries and provide solutions in a timely manner.
• Maintain documentation of issues, resolutions, and knowledge base articles.
• Install, configure, and update IT equipment and software as needed.
• Assist in the onboarding and training of new employees on IT systems.

Requirements

• Job Function: IT Technical Support
• Responsibilities and Duties: Strong problem-solving skills and ability to prioritize tasks effectively.
• Qualities and Traits: Excellent communication skills, both verbal and written.
• Working Conditions: Ability to work in a fast-paced environment and handle multiple inquiries simultaneously.
• Job Title: Familiarity with a variety of IT systems, software, and hardware.