Company Profile: A fastest-growing Software Company that partnered with the Biggest Multinational Technology Company in the Global Market.

Position: Mandarin Technical Support Analyst

Industry: Software Company

Location: Makati City 

Schedule: Shifting Schedule | Nightshift

Salary: Php 60,000 - Php 70,000 

Work Set-up: Hybrid Set-up (3x Onsite and 2x at Home)

BENEFITS :

• HMO since day 1 of employment (2 free dependents)
• Annual and Sick Leaves (Convertible to Cash)
• Compassionate Leave (5 days)
• Optical/Medicine Reimbursement (HMO)
• Employee Awards (Years of Service)
• Life Insurance (Upon regularization)
• Business Travel Opportunities
• Competitive Bonus and Incentives
• Other Exciting Allowances

Responsibilities of Job Application:

• Mandarin Technical Support is responsible for analyzing complex issues by reviewing product-specific logs and utilizing root-cause analysis skills.
• Will serve as the contact person for customers and will answer inquiries regularly via phone calls, email, and remote sessions.
• Mandarin Technical Support will identify the root cause of problems users face with product software, such as application crashes, compatibility issues, installation errors, or network connectivity problems. 
• Assisting users with account-related issues like password resets, account access, and licensing concerns. 

Hiring Process:

• Paper Screening
• Language Assessment
• Initial Panel Interview
• Final Interview

HOW TO APPLY:

For inquiries contact us:

Look for: MS. SHEENA

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• Open to Filipino and Filipino-Chinese who are proficient in Mandarin and English. 
• Open to high school, Undergraduate, and Bachelor’s graduates of any courses.
• Have at least 1 year of work experience in troubleshooting and ticketing.
• Have at least 1 year of Technical Support experience.
• Have experience as a Software Support experience.