• Acquire and maintain strong, strategic relationships with key clients and decision-makers
• Gain deep insight into client goals to deliver tailored solutions
• Resolve client issues and manage conflicts professionally
• Collaborated closely with internal teams in technical support, product development, and customer service to resolve issues and maintain system uptime.
• Track key metrics to spot growth opportunities and boost revenue through upselling/cross-selling
• Establishing and maintaining relationships with offline and online merchant partners

Qualifications:

• Bachelor’s degree in Business Administration, Sales, Marketing or any related field
• Have at least 3-5 years of experience in sales or customer service role
• Experienced in the Industry of any electronic service provider
• Familiarity with digital payment solutions (e.g., e-wallets, billers, POS systems)
• Understanding of fintech platforms and transaction workflows
• Strong analytical thinking and problem-solving skills
• Solid understanding of sales metrics and performance tracking
• Skilled at managing multiple client accounts simultaneously

Skills:

• Analytical skills to evaluate account performance, identify trends, and drive continuous improvement in account management processes.
• Adaptability in a fast-paced, tech-driven environment
• Plus, if experienced and knowledgeable with merchant API’s and POS integration
• Deep knowledge and understanding of mobile wallets
• Excellent relationship management abilities to build and maintain long-term, profitable relationships with key clients.
• Managing high-value client portfolios (e.g., merchants, billers, partners)
• Maintaining and growing long-term client relationships
• Developing account strategies and sales plans
• Identifying upsell/cross-sell opportunities