We are seeking a highly experienced Dialer Manager to oversee and optimize our outbound calling operations. The ideal candidate will have a strong background in dialer systems management, team leadership, and analytics. This role is responsible for ensuring maximum efficiency of our dialing operations while leading the call center support team.

Who We Are  

M-Power Solutions is more than just a company – we're a family of innovators, go-getters, and dream-chasers. Our mission? To empower businesses and individuals to reach their full potential through cutting-edge CRM and marketing automation solutions.

Our Core Values

• Dedication to Growth: We believe in being 1% better every day, both personally and professionally.
• Dedication to Showing Up: For our clients, for each other, and for ourselves.
• Dedication to Excellence: We strive for the highest standards in everything we do.
• Dedication to Empowerment: We uplift and enable others to reach their full potential.

Key Responsibilities:

• Leads and develops a team of call center support team
• Manages and optimizes dialer performance to achieve maximum efficiency
• Monitors overall dialer performance metrics
• Analyzes campaign metrics and implements improvements
• Creates and maintains reporting dashboards for upper management
• Develops strategies to improve contact rates and lead generation

Working Hours:

• PH Graveyard Shift
• Full time (Fixed 8 hrs/day, Mon-Fri)

Compensation:

• Training: $4/hr
• Upon Graduation: $5/hr
• Performance Evaluation after 4 months for a Salary Increase
• Weekly Payout

Benefits:

• PTO (Vacation Leave) that increases every year that you are with us
• Separate PTO for Sick Leave
• Maternity and Paternity Leave
• Bereavement Leave
• Evaluation and opportunity for raises every 4 months from start date.

Note: This job post is for talent pooling, so you can apply now to be considered when the role opens up soon!

• 2-3+ years dialer management experience
• Experience with dialer systems and campaign management
• Excellent analytical and problem-solving skills
• Proficient in reading/analyzing KPI reports
• Proven track record in campaign optimization
• Strong communication and leadership abilities
• Advanced Excel/data analysis skills



Equipment Requirement:

Candidates must have a dual monitor setup to facilitate effective dialer monitoring during the entire shift.

PC Specifications:

Operating System: Windows 10 or MacOS (latest version)

Processor: Intel Core i5 or AMD Ryzen 5 (or equivalent)

RAM: 8 GB or higher

Storage: 256 GB SSD or higher with minimum 30% free space.

Internet Connection: Minimum 120 Mbps download and 120 Mbps upload speed for smooth communication and data handling. 120 Mbps+ preferred.

Headset: Noise-canceling headset with a microphone for clear and professional communication.