1. End-to-End Partner Onboarding & Guidance

• Serve as the main liaison for partners transitioning from the acquisition stage to active status.
• Systematically guide partners through the required document submission process, ensuring accuracy and completeness for all compliance items.
• Facilitate the collection and verification of essential partnership documents:
• Business Registration (e.g., DTI/SEC).
• Local Permits (e.g., Mayor’s Permit).
• Tax Information (e.g., BIR forms).
• Photos of the physical location and facilities.
• Detailed Service Menu and Pricing List.

2. Merchant Profile Setup & Quality Assurance

• Provide direct, step-by-step assistance to partners as they complete their Service Profile Setup within the Unleash Merchant Portal.
• Verify all service listings adhere to platform rules, category standards, and pet safety guidelines before activation.
• Conduct internal checks on operational readiness, service quality standards, and facility requirements, escalating issues to the Onboarding Lead when necessary.

3. Training and Support

• Conduct focused initial platform training sessions for new partners, specifically covering service listing management, scheduling, and booking acceptance/fulfillment.
• Document and address partner queries or technical issues that arise during the onboarding phase, ensuring a swift resolution path.
• Gather feedback on the onboarding process to contribute to continuous operational improvements.

4. Administrative & Operational Coordination

• Maintain organized and accurate records of all partner documents and onboarding progress in the designated CRM or tracking systems.
• Coordinate activation timelines with the Tech and Operations teams to ensure a smooth transition to the 'live' status.
• Ensure the time-to-onboard metric is minimized while maintaining document and service quality.