• Handle inbound and outbound calls in both English and Mandarin, providing exceptional customer service.
• Assist customers with inquiries, complaints, and support requests in a professional manner.
• Effectively navigate and utilize customer service software and systems.
• Collaborate with team members to meet service level agreements and achieve customer satisfaction goals.
• Document customer interactions accurately and efficiently in the system.

Requirements

• Educational Qualifications: High School Diploma or equivalent
• Experience Level: No experience required; entry-level position
• Skills and Competencies: Proficient in English and Mandarin; strong verbal and written communication skills
• Qualities and Traits: Positive attitude, adaptability, and teamwork orientation
• Responsibilities and Duties: Demonstrated ability to handle customer inquiries with professionalism and empathy
• Working Conditions: Call center environment with a focus on multitasking and meeting performance targets