Virtual Care Coordinator

Remote Raven

₱45-55K[Mensual]
Remoto1-3 Anos ExpBacharelTempo Inteiro
Compartilhar

Detalhes remotos

Abrir PaísGlobal

Requisitos de IdiomaPortuguese-Brazil

Descrição do Trabalho

We are hiring!


Client: A compassionate and dynamic behavioral health organization dedicated to providing exceptional care and support to our clients.


Position: As a Care Navigator, you will play a pivotal role in coordinating client services, ensuring engagement in treatment, and maintaining positive relationships with referral sources.


Key Responsibilities

Client Coordination & Engagement:

  • Conduct initial screenings to assess eligibility and explain agency programs and services.
  • Guide clients from referral to intake, ensuring a smooth transition into treatment.
  • Maintain consistent communication with clients to address concerns and re-engage as needed.


Referral Management:

  • Track client referrals and monitor statuses to ensure timely intake appointments.
  • Communicate with referral agencies to provide updates and resolve barriers to engagement.
  • Make external referrals to services not provided by the agency, such as medication management.


Administrative Tasks:

  • Ensure accurate data entry in the Electronic Health Record (EHR) system.
  • Prepare and release medical records as needed, documenting all related activities.
  • Monitor referral reports, follow up on outreach efforts, and document outcomes.


Support & Reporting:

  • Assist intake staff by ensuring clients complete required forms.
  • Develop and present weekly/monthly reports on referrals, admissions, and discharges.
  • Collaborate with the Manager to improve policies, procedures, and systems.


Client Advocacy & Outreach:

  • Address no-shows and cancellations by contacting clients 48 hours prior to appointments.
  • Use tools like PHQ-9, GAD-7, and SDOH to complete client screening documents.


Skills & Competencies:


  • Organizational Skills: Ability to manage multiple tasks efficiently while maintaining attention to detail.
  • Communication: Professional verbal and written communication skills to explain services and build positive relationships.
  • Empathy & Advocacy: Active listening skills and cultural competence to support diverse populations.
  • Technical Proficiency: Familiarity with EHR systems like Clinic Tracker, along with Microsoft Office and Google Workspace.
  • Problem Solving: Creativity and analytical skills to improve client engagement processes.
  • Time Management: Ability to meet deadlines and balance short-term and ongoing responsibilities.
  • Team Collaboration: Willingness to work closely with managers, clinicians, and referral agencies.


Qualifications

  • Experience in behavioral health, social services, or healthcare preferred
  • Familiarity with client screening tools (e.g., PHQ-9, GAD-7, SDOH).
  • Understanding of HIPAA and confidentiality regulations.

• Strong customer service skills and ability to promote agency programs.

  • Seniority Level
  • Associate
  • Industry
  • Hospitals and Health Care
  • Employment Type
  • Full-time
  • Job Functions
  • Administrative
  • Customer Service


Skills

  • Medical Assisting
  • Client Coordination
  • Electronic Health Records (EHR)
  • Customer Engagement
  • Technical Proficiency
  • Written Communication
  • Medical Records
  • Client Services


  1. This is a full time role
  2. $5-$6/hr
  3. 100% Remote Work
MedicamentosÉtica de Trabalho ForteExcelente Habilidades de ComunicaçãoEMRQATELA
Preview

Charlotte Pestano

OwnerRemote Raven

Ativo dentro de três dias

Postado em 07 October 2025

Report this job

Bossjob Safety Reminder

If the position requires you to work overseas, please be vigilant and beware of fraud.

If you encounter an employer who has the following actions during your job search, please report it immediately

  • withholds your ID,
  • requires you to provide a guarantee or collects property,
  • forces you to invest or raise funds,
  • collects illicit benefits,
  • or other illegal situations.