We’re Hiring: Medical Records Assistant!

Looking for a role that fosters collaboration, creativity and career growth in a vibrant office environment? We got you covered!

We are currently on the lookout for a Medical Records Assistant to join our team at Cloudstaff, the #1 workplace everywhere! Think you qualify for the role? Attach a 1-2 minute video intro and introduce yourself to us so we can meet you virtually. Attach this together with your updated CV to become a priority applicant!

Role: Medical Records Assistant

Work Arrangement: Work From Home

Location: Any CS Branch - Ortigas/Makati/Angeles/Mabalacat/Davao/Cebu/Bacolod

Schedule: Morning Shift

Job Description:

WFH - Work-From-Home (CS Everywhere) - A work setup with unlimited access to the office and combined the flexibility and cost savings that comes with working from world-class offices        

We are seeking a highly organized and detail-oriented Medical Records Assistant to support our legal and case management teams. This individual will play a key role in ensuring timely and accurate collection and tracking of medical records, assisting with health insurance claims, and facilitating communication with medical providers.

Key Responsibilities:

• Initiate and follow up on requests for medical records from various healthcare providers via phone, email, fax, or online portals.
• Coordinate with subpoena services to obtain medical records when required.
• Open health insurance claims as needed for case support and tracking purposes.
• Contact medical providers and billing departments to confirm outstanding balances and request itemized bills or payment histories.
• Maintain accurate logs of all requests and responses, ensuring deadlines are met and follow-up task.

Qualification and requirements:

• High school diploma or equivalent required; associate’s or bachelor’s degree preferred.
• 2+ years of experience in personal injury case management or similar legal support role.
• Excellent verbal and written communication skills with a client-first attitude.
• Strong organizational and time-management skills with attention to detail.
• Proficiency in case management software and Microsoft Office (Word, Excel, Outlook).
• Familiarity with medical terminology and treatment processes.
• Bilingual (English/Spanish) highly preferred.

Non-negotiable skills & requirements:

• Excellent verbal and written communication skills with a client-first attitude.
• Strong organizational and time-management skills with attention to detail.
• Proficiency in case management software and Microsoft Office (Word, Excel, Outlook).
• Familiarity with medical terminology and treatment processes.