Staffing co. Online Customer Service Representative

Staffing co.

R$1.9-2.9K[Mensual]

No - Manila<1 ano de experiênciaEnsino Médio Alto/SeniorTempo Inteiro

Derivações
Permissão de refeição
Recompensas e reconhecimento de funcionário
Bônus de desempenho, Incentivos
Benefícios gerenciados pelo Governo
Pagamento no décimo terceiro mês, Empréstimo para Funcionários, Fundo Pag-Ibig, Feriados Pagos, Saúde, SSS/GSIS
Saúde e Bem-Estar
Seguro Dental, Seguro de saúde, Seguro de Vida, Seguro Mental, HMO
Benefícios de Habilidades
Panorâmica de Bem Estado
Tempo de desligamento e Saída
Maternidade e licença de paternidade, Licença médica, Férias Deixadas
Balanço de Vida
Horas Flexíveis

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Respond promptly to customer inquiries via phone, email, chat, or in person
Provide accurate, valid, and complete information by using the right tools and methods
Handle customer complaints, provide appropriate solutions and alternatives within time limits, and follow up to ensure resolution
Maintain customer records by updating account information
Process orders, forms, applications, and requests
Identify and assess customers’ needs to achieve satisfaction
Follow communication procedures, guidelines, and policies
Collaborate with internal departments to resolve complex issues
Go the extra mile to engage customers and enhance their experience

At least High School Graduate old curriculum or SHS
Proven customer support experience or experience as a client service representative
Strong phone contact handling skills and active listening
Familiarity with CRM systems and practices
Customer orientation and ability to adapt/respond to different types of personalities
Excellent communication and presentation skills
Ability to multitask, prioritize, and manage time effectively
Basic computer proficiency (MS Office, email, etc.)

Idioma Inglês