Online Customer Service Representative

StackPH

R$1.9-2.4K[Mensual]
No - PasigSem necessidade ExpBacharelTempo Inteiro
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Descrição do Trabalho

Benefícios

  • Derivações

    Permissão de refeição

  • Recompensas e reconhecimento de funcionário

    Bônus de desempenho, Funcionário do prêmio do mês, Presente de Feriado, Incentivos

  • Benefícios gerenciados pelo Governo

    Pagamento no décimo terceiro mês, Empréstimo para Funcionários, Fundo Pag-Ibig, Feriados Pagos, Saúde, SSS/GSIS

  • Saúde e Bem-Estar

    HMO

  • Benefícios de Habilidades

    Quartos de Dormir

  • Tempo de desligamento e Saída

    Licença médica, Férias Deixadas

  • Balanço de Vida

    Horas Flexíveis

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Descrição:

Job Title: Healthcare Account Associate (College Graduate) – Work On-site Only

FULLY VIRTUAL PROCESS

Work Setup:

  • On-site and full-time
  • Paid training and continuous learning opportunities
  • Performance incentives and career development programs

Job Overview:

We are seeking college graduates to join our growing Healthcare Account team. This entry-level role is ideal for individuals who want to start a career in healthcare support, customer service, or medical administration. As a Healthcare Account Associate, you will assist patients, members, or providers with inquiries related to insurance coverage, billing, medical services, and healthcare plans.

Key Responsibilities:

  • Answer calls, emails, or chats from healthcare members, patients, or providers in a professional and empathetic manner
  • Provide accurate information about health plans, benefits, authorizations, and claims status
  • Assist in resolving billing, eligibility, and service-related concerns
  • Use CRM and healthcare systems to log and update account information
  • Ensure compliance with HIPAA and data privacy regulations
  • Collaborate with internal teams for issue resolution and service improvement
  • Meet quality assurance standards, productivity goals, and client expectations

Requisito

  • College graduate (any course; Nursing, Allied Health, Psychology, or Communication preferred)

Preferred courses: Nursing, Allied Health, Psychology, Communication, Business Administration, or any healthcare-related or customer-oriented field.

  • Strong communication and interpersonal skills
  • Willingness to learn healthcare-related terms and systems
  • No experience required; BPO or customer service experience is a plus
  • Tech-savvy and able to navigate multiple systems simultaneously
  • Amenable to shifting schedules, including night shifts or weekends

Preferred Skills:

  • Knowledge of U.S. healthcare systems (HMO, PPO, Medicaid, Medicare) is an advantage
  • Experience with customer service or healthcare accounts (voice or non-voice) is a plus
  • Adaptability in a fast-paced environment and ability to handle sensitive patient information



Experience:

  • No prior experience required – fresh graduates are welcome to apply.
  • BPO or healthcare customer service experience is a plus, but not mandatory.
Idioma InglêsAtendimento ao clienteJogador de equipe
Preview

John Axl

Talent Sourcing SpecialistStackPH

Responder Hoje 3 Vezes

Local de trabalho

Concentrix - Bridgetowne Exxa, Concentrix - Bridgetowne Exxa8th Floor, Bridgetowne Business Park EXXA Tower, Eulogio Rodriguez Jr. Ave, Quezon City, Metro Manila, Philippines

Postado em 07 July 2025

StackPH

Pré-Série A

101-500 funcionários

BPO & Centro de Chamadas

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Bpo

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