Service Desk Shift Lead

H2 Software

Negociável
No - Makati3-5 anos ExpBacharelTempo Inteiro
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Descrição do Trabalho

  • Oversee day-to-day operations during assigned shift
  • Monitor ticket queues, ensure SLA compliance, and manage incident escalations
  • Act as first point of escalation for Service Desk Analysts
  • Provide guidance, coaching, and support to team members on shift
  • Prepare shift handover reports and ensure smooth transition across shifts
  • Maintain excellent customer service and issue resolution standards


Qualifications:

  • At least 3+ years of Service Desk/IT support experience, with leadership exposure preferred
  • Strong troubleshooting, organizational, and decision-making skills
  • Good to excellent communication skills (verbal and written)
  • Willing to work on shifting schedules, including weekends and holidays


Location: Makati, Taguig, or Pasig

Preview

Chris Barroso

HR SupervisorH2 Software

Responder Hoje 0 Vezes

Postado em 16 December 2025

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