Operational Lead (Telco Account)

Synlink Recruitment Outsourcing Co. Inc.

R$2.7-3.6K[Mensual]
No - Taguig5-10 anos ExpBacharelTempo Inteiro
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Descrição do Trabalho

Benefícios

  • Recompensas e reconhecimento de funcionário

    Incentivos

  • Benefícios gerenciados pelo Governo

    Pagamento no décimo terceiro mês, Fundo Pag-Ibig, Feriados Pagos, Saúde, SSS/GSIS

  • Saúde e Bem-Estar

    HMO

Team Management:

  • Supervise and lead a team of agents to meet or exceed performance targets (KPIs/SLAs).
  • Monitor daily operations to ensure productivity, quality, and customer satisfaction.
  • Conduct regular team meetings, coaching sessions, and one-on-ones.

Performance Monitoring & Reporting:

  • Track individual and team performance metrics.
  • Analyze trends and prepare performance reports for management.
  • Identify areas of improvement and implement corrective actions.

Training & Development:

  • Provide guidance, training, and support to team members.
  • Assist in onboarding and continuous development of new and existing agents.
  • Foster a culture of learning and growth.


Requirements

  • Minimum of 5 years experience in BPO industry
  • Minimum of 2 years experience in Supervisory role


Habilidades OrganizacionaisHabilidades das pessoas
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Rachel Paglinawan

HR OfficerSynlink Recruitment Outsourcing Co. Inc.

Responder Hoje 3 Vezes

Local de trabalho

Market! Market!. McKinley Pkwy, Taguig, Metro Manila, Philippines

Postado em 01 October 2025

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