Operation Team Lead (Telco)

Synlink Recruitment Outsourcing Co. Inc.

R$3.6-4.1K[Mensual]

No - Taguig5-10 anos ExpDiplomaTempo Inteiro

Descrição do Trabalho

Leadership and Team Management – Skilled in managing and developing teams, including goal setting, performance evaluation, and fostering professional growth through coaching and cross-training.
Coaching and Mentorship – Ability to provide regular, constructive feedback and tailored coaching to support team members’ career development and performance improvement.
Performance Management – Experience in managing and tracking performance metrics, quality, and productivity to consistently exceed targets and optimize team output.
Process Improvement and Change Management – Strong skills in identifying, implementing, and driving operational improvements in a collaborative manner.
Project Management – Ability to manage projects within Client Solutions, providing support for business process initiatives and representing the team in corporate initiatives.
Client-Focused Mindset – Dedication to creating smooth, positive client experiences and effectively resolving escalated issues with a service-oriented approach.
Analytical and Data-Driven Decision-Making – Proficiency in capturing, analyzing, and using data to drive informed decision-making, process improvement, and strategic planning.
Stakeholder Management and Collaboration – Strong relationship-building skills to work effectively with cross-functional teams, ensuring alignment on business objectives and service standards.
KPI Development and Reporting – Experience in defining, tracking, and reporting KPIs that provide visibility into operational performance and support strategic initiatives.
Recruiting and Talent Development – Ability to recruit, onboard, and develop team members to meet current and future business needs, ensuring a strong, adaptable team.