Service Coordinator (SCF-91)

DAYSHIFT | Fulltime | Makati (Hybrid Setup) Iloilo (Onsite)

• Open to fresh graduates with a positive attitude and a strong willingness to learn. Background in service coordination, operations, administration, or customer service is an advantage.\
• Highly detail-oriented, with strong accuracy in data entry and document management.
• Able to communicate effectively in English to support coordination with international partners and stakeholders. 

About the Role

We have partnered with a leading Australian company specializing in a full range of fire services, including design, installation, commissioning, maintenance, and testing of fire protection systems. Established in 2008, They are committed to Australian Standards, offering innovative and flexible fire protection solutions. They provide 24/7 emergency assistance and are fully licensed to test, install, maintain, and certify a wide range of fire systems.

Why Cooee

Because we believe in the power of human connection. Because we are committed to flourishing human potential. Because we dream of a world where each one of us walks along the path to who we are and the best that we can be. This is Why we do What we do To be a part of transformation one person, one community, one business at a time.

We are One Team committed to investing in relationships fueled by trust and anchored on the One Shared Vision to transform through connection. We believe this is where the strength of Cooee and our partnerships lie in having clarity and conviction in purpose.

What you'll be working on:

• Own the end-to-end coordination of scheduled works across major client portfolios, ensuring technicians are deployed effectively and services are delivered on time.
• Act as a primary liaison with clients, managing day-to-day communications, rescheduling requests, status updates, and follow-up queries.
• Oversee the collation, review, and delivery of compliance documentation, ensuring it meets client, internal, and legislative standards.
• Ensure work orders and job records are accurately created, updated, and closed out in line with service timelines.
• Proactively identify and resolve reporting discrepancies and escalate operational risks when needed.
• Support continuous improvement by contributing to better scheduling
• workflows, documentation processes, and client service models.
• Build and maintain a practical understanding of fire protection systems,
• compliance reporting, and essential safety measures

What were looking for:

• Open to fresh graduates (Background in service coordination, operations, admin, or customer service is preferred but not required)
• Eagerness to learn and grow in the role.
• Solid working knowledge of service management platforms or databases
• Effective communication skills (verbal and written) that will enable you to build a connection with non-Filipino clients and team members.
• High attention to detail and strong organizational skills
• Experience in handling high volumes of admin tasks accurately
• Strong system navigation and document management skills
• Proactive communicator with the ability to coordinate across departments

Job Type: Full-time, Day Shift

Onsite (Iloilo Office): Bldg. 2, 2nd Floor of Nelly Garden, Jaro, Iloilo City

Makati (Hybrid) : 2nd Floor, Vicente Madrigal Building - 6793 Ayala Avenue, Makati City