Real-Time Analyst
Alldigi Tech Manila Inc.
Descrição do Trabalho
Benefícios
Derivações
Permissão de refeição
Recompensas e reconhecimento de funcionário
Opinião Anual, Programa de reconhecimento de funcionário
Benefícios gerenciados pelo Governo
Pagamento no décimo terceiro mês, Fundo Pag-Ibig, Feriados Pagos, Saúde, SSS/GSIS
Saúde e Bem-Estar
Seguro de Morte e Desmembramento Acidental, HMO
Outros
Eventos Sociais da Empresa
Benefícios de Habilidades
Quartos de Dormir
Tempo de desligamento e Saída
Deixamento de ressonância, Maternidade e licença de paternidade, Licença médica, Licença Pai Solo, Licença especial para mulheres, Férias Deixadas
Descrição:
- Manage the call volume, real time monitoring of intraday, and program break schedules.
- Assist operations to maintain service level and create valuable report to do forecasting
- Generate ideas for process and service improvement planning.
- Use trends and reports to forecast requirements on a timely manner
- Responsible to call out members not adhering to time schedule
- Send out alert to operations regarding adherence performance and productivity on a daily, weekly and monthly basis
- Monitor, report and consolidate for documentation of any system downtime
- Effectively communicate to internal and external stakeholders any new and pending requirements to elevate service delivery
- Initiate to offer overtime to meet billable hours requirements and effectively encourage to take advantage of it
Requisito
- Minimum 1 year of RTA/Workforce Analyst experience
- Minimum 2 years completion in college of any course
- Good Communication and Analytical skills
- Has good understanding of People Management
- Ability to create reports in Excel and forecast results
- Ability to multi-task, focus and complete reports for extended periods of time
- Attention to detail and high level of accuracy
- MS Excel, Word and PowerPoint proficient
Myla Penaflor
HR AssociateAlldigi Tech Manila Inc.
Ativo dentro de três dias
Local de trabalho
3F, One World Square. G2PX+27H, Upper McKinley Hl, Taguig, 1634 Metro Manila, Philippines
Postado em 17 July 2025
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