Quality Auditing Analyst
Global Strategic
Descrição do Trabalho
Benefícios
Benefícios gerenciados pelo Governo
Pagamento no décimo terceiro mês
Saúde e Bem-Estar
HMO
Desenvolvimento Profissional
Treinamento de Trabalho, Desenvolvimento Profissional
Tempo de desligamento e Saída
Deixamento de ressonância, Maternidade e licença de paternidade
Descrição:
- Monitor and evaluate calls to ensure compliance with company standards.
- Conduct call listening sessions and provide constructive feedback to agents.
- Engage in coaching sessions to enhance agent performance.
- Participate in calibration sessions to align quality standards across teams.
- Analyze data and prepare reports on quality metrics.
- Previous experience in a BPO environment.
- Familiarity with call monitoring and evaluation processes.
- Strong communication and coaching skills.
- Ability to work flexible hours, including night shifts.
Pamela Henessy Palma
RecruiterGlobal Strategic
Ativo dentro de três dias
Local de trabalho
Global Strategic. 12 Lacson St, Bacolod, 6100 Negros Occidental, Philippines
Postado em 19 August 2025
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