Quality Auditing Analyst
Global Strategic
Descrição do Trabalho
Benefícios
Benefícios gerenciados pelo Governo
Pagamento no décimo terceiro mês
Saúde e Bem-Estar
HMO
Desenvolvimento Profissional
Treinamento de Trabalho, Desenvolvimento Profissional
Tempo de desligamento e Saída
Deixamento de ressonância, Maternidade e licença de paternidade
- Monitor and evaluate calls to ensure compliance with company standards.
- Conduct call listening sessions and provide constructive feedback to agents.
- Engage in coaching sessions to enhance agent performance.
- Participate in calibration sessions to align quality standards across teams.
- Analyze data and prepare reports on quality metrics.
- Previous experience in a BPO environment.
- Familiarity with call monitoring and evaluation processes.
- Strong communication and coaching skills.
- Ability to work flexible hours, including night shifts.
Pamela Henessy Palma
RecruiterGlobal Strategic
Responder Hoje 0 Vezes
Local de trabalho
Global Strategic. 12 Lacson St, Bacolod, 6100 Negros Occidental, Philippines
Postado em 19 August 2025
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