Quality Auditing Analyst

Global Strategic

R$1.9-2.4K[Mensual]
No - Bacolod<1 ano de experiênciaBacharelTempo Inteiro
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Descrição do Trabalho

Benefícios

  • Benefícios gerenciados pelo Governo

    Pagamento no décimo terceiro mês

  • Saúde e Bem-Estar

    HMO

  • Desenvolvimento Profissional

    Treinamento de Trabalho, Desenvolvimento Profissional

  • Tempo de desligamento e Saída

    Deixamento de ressonância, Maternidade e licença de paternidade

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Descrição:

  • Monitor and evaluate calls to ensure compliance with company standards.
  • Conduct call listening sessions and provide constructive feedback to agents.
  • Engage in coaching sessions to enhance agent performance.
  • Participate in calibration sessions to align quality standards across teams.
  • Analyze data and prepare reports on quality metrics.

Requisito

  • Previous experience in a BPO environment.
  • Familiarity with call monitoring and evaluation processes.
  • Strong communication and coaching skills.
  • Ability to work flexible hours, including night shifts.
Idioma InglêsAtendimento ao clienteQA
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Pamela Henessy Palma

RecruiterGlobal Strategic

Responder Hoje 3 Vezes

Local de trabalho

Global Strategic. 12 Lacson St, Bacolod, 6100 Negros Occidental, Philippines

Postado em 19 August 2025

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Global Strategic

Desfinanciado / Anjo

501-1000 Funcionários

BPO & Centro de Chamadas

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