The Deal Desk Quality Manager will oversee the quality assurance framework for deal desk operations, ensuring accuracy, compliance, and efficiency in order management, contract structuring, and quote-to-cash processes. This role requires a strategic leader who can optimize workflows, validate pricing strategies, and collaborate with cross-functional teams to drive revenue growth while maintaining policy adherence.

Job Notables:

• Oversee the quality assurance processes for deal desk operations within BPO.
• Implement and maintain quality standards to ensure accuracy and compliance.
• Conduct regular audits and training sessions for the team.
• Analyze performance metrics and identify improvement areas.
• Collaborate with stakeholders to enhance deal desk efficiency.
• Prepare detailed reports and present findings to management.

• Educational Qualifications: Bachelor’s degree in Business Administration or a related field.
• Experience Level: 3-5 years of experience in BPO management or quality control.
• Skills and Competencies: Proficient in Quality Control, Process Improvement, Deal Structuring, and Data & Metrics Analysis. Experienced with Dynamics and Salesforce CRM.
• Responsibilities and Duties: Oversee quality management processes, enhance order management systems, and ensure efficient Order to Cash cycles.
• Working Conditions: Fast-paced environment with potential remote work options.
• Qualities and Traits: Strong analytical thinker, detail-oriented, effective communicator, and proactive problem-solver.