The job of a Process Trainer is to educate, guide, and coach new employees on how to effectively perform their jobs by developing the capabilities required for optimal job performance. The job also involves a number of complementary activities such as Training Needs Analysis, Training Needs Identification, Research & Development of Content, and collation of data for MIS.

Duties and Responsibilities

• Deliver & facilitate trainings per business requirements.
• Conduct Training Needs Analysis (TNA), as well as develop and execute customized Training Needs Interventions (TNI) to support business KPIs.
• Regularly communicate, collaborate, coordinate, and calibrate with internal and external stakeholders.
• Coach and act as a guide on progress of new hires and identified outliers.
• Demonstrate excellence, adaptability, integrity, accountability, and respect.

Profile

• BSN with an active USRN license (any state, but preferably New York)
• Training experience in a BPO setting
• Background in supporting US healthcare accounts (Triage/Telehealth is a plus!)
• Work onsite – Ortigas
• Fixed night shift
• Fixed weekends off

Requirements

• US Registered Nurse
• BPO training experience
• Healthcare account experience
• Amenable to report to the office Monday – Friday (Ortigas, Pasig City)