Are you detail-oriented and process-driven? Join our team as a Renewals Specialist, managing a high volume of contract renewals for our valued customers. This in-office role is based in Angeles City, Pampanga-a vibrant, highly urbanized city in Central Luzon, Philippines, known for its rich history and dynamic business environment. You'll ensure seamless, timely contract renewals and support our global operations on Eastern Time.

What You’ll Do

• Manage and process contract renewals (under $2,700) totaling approximately $2M in annual recurring revenue.
• Follow established renewal procedures to ensure contracts are completed on schedule.
• Communicate with customers via email to confirm renewals and resolve basic inquiries.
• Use Salesforce for tracking, record-keeping, and forecasting renewals.
• Identify and escalate any renewal risks.
• Process invoices, e-signatures, and minor contract changes efficiently.
• Collaborate with Sales Operations and Finance for smooth contract handling.
• Spot upsell opportunities and notify the sales team.
• Maintain accurate data and adhere to security and compliance standards.
• Contribute to process improvements for greater efficiency and retention.

• Bachelor’s degree in Business, Finance, or related field preferred.
• 2+ years in customer success, contract renewals, sales support, or similar roles.
• Proficient in Salesforce and automation tools like PlanHat.
• Strong organizational skills to handle high volumes of contracts.
• Excellent written communication skills.
• Team player who works well with Sales Operations and Finance.
• Detail-oriented with solid problem-solving abilities.
• Knowledge of data privacy and compliance (e.g., GDPR) is a plus.
• Experience in global operations or working across time zones is an advantage.

Bonus Points

• Experience in SaaS or software licensing renewals.
• Background in remote or outsourced work environments.
• Adaptability to a fast-paced, evolving business.

If you’re ready to join a collaborative team in Angeles City and play a key role in our contract renewal success, we’d love to hear from you!

Apply now and help us deliver seamless renewal experiences!