• Manage the branch operations ensuring the store and restaurant runs smoothly and efficiently
• Oversee cash transactions, cash reconciliations, account payments, account receivables, and other accounting duties according to company policies.
• Welcome customers, provide assistance, and respond to their concerns.
• Socialize with customers to develop and keep a cordial relationship that insures long term loyalty.
• Answer guests’ phone and online inquiries.
• Ensure customer transactions are processed promptly and accurately.
• Address employee and customer complaints or requests, ensuring all registers always have the correct amount of cash and resolving price checks for customers.
• Ensure daily collection deposits are done on time.
• Identify and communicate any accounting related issues to management promptly.
• Ensure that products are properly displayed, stocked, and labeled.
• Responsible for developing and implementing the visual strategy for displaying products.
• Identify trends and monitoring supply and demand.
• Collaborate with the marketing department to brainstorm new projects, campaigns, and business ideas.
• Recommend ways to reach a broader audience (e.g. discounts and social media ads).
• Promote the brand in the local community through word-of-mouth and restaurant events.
• Perform suggestive selling.
• Initiate changes to improve the business and profitability (e.g. revising opening hours to ensure the store can compete effectively in the local market).
• Interpret sales reports and providing guidance on how to improve figures and customers engagement.
• Communicate with customers and address any problem they may have.
• Serve as the primary point of contact for customer service.
• Keep customers happy by delivering excellent service.
• Conduct daily briefing by coordinating the front of the house and back of the house and address internal issues.

Qualifications

• Graduate of HRM or business-related courses.
• With at least 3-year experience in the restaurant industry.
• excellent customer service skills.
• strong communication skills, tact and diplomacy.
• the ability to lead and motivate teams and influence people.
• self-motivation and ambition.
• commercial awareness.
• enthusiasm and the ability to learn quickly.
• good organisational skills.
• energy and stamina, as well as resilience.
• a results-driven approach to work.
• decision-making and problem-solving skills.