General description:

Perform support activities and develop Robotics Process Automation (RPA) solutions using Blue Prism and other automation and orchestration tools.

Responsibility:

This position has the following areas of responsibility:

• Develop IA process solutions in accordance w/ standard automation conventions and best practices
• Monitor RPA solutions running in production; perform development fixes and enhancements as per business need
• Closely work with IA Partners (Business Analysts) in understanding the business processes and creating the solution design for the automation
• Operates the robotic tooling to interact with base applications

Specific Duties:

Solution Design and Analysis

• Collaborate with IA Partners and Senior IA Developers to understand the business processes and identify the best automated solution with highlight on generated value
• Identify complexity and feasibility of proposed automated solution with focus on the technical aspect of development and implementation of the solution
• Produce and maintain technical documentation as required by the team (e.g. Solution Design Document)

Development

• Build IA process solutions (RPA robots) in accordance with coding standards, automation conventions and IA Team best practices
• Communicate roadblocks and issues encountered during development; work with developers for a work around or resolution for the encountered issues
• Engage across IT teams to understand technical issues and/or if there is a cross-functional project to align requirements and business requests
• Write and maintain codes / scripts required for some logic processing and exception scenarios
• Update tasks assigned in Azure DevOps pipeline together with the assigned IA partner ensuring timeline and user stories are properly managed
• Lead solution testing to ensure alignment with the actual process; resolve performance problems discovered in Testing phase
• Conduct Sprint Retrospectives with IA Partners
• Perform and/or participate in peer reviews as part of the Continuous Improvement initiative of the IA Team

Deployment & Monitoring

• Support Change Management process together with the IA Partner and Product Lead prior deployment of the solution
• Lead Hypercare and Go-Live roll-outs including handover to Support
• Provide immediate post-project support for the robots running in production

Support Activites (On Rotation)

• Oversee day-to-day activities ensuring optimal usage and adherence to SLAs as agreed with business
• Manage orchestration / scheduling to maximize productivity
• Send communication to the team and business stakeholders if there are major IT-related interruptions or failed processes during production runs
• Monitor and ensure smooth operations of the underlying infrastructure and hosting environment
• Investigate and perform root cause analysis for issues / repeat incidents
• Perform hot fixes in production if necessary as aligned with the IA Product Lead and IA Lead Dev
• Manage and fulfill Incident and Request tickets assigned to Intelligent Automation Team

Ad Hoc

• Provide assistance to co-Developers if a project comprises multiple phases and/or back-up is needed to meet business targets
• Support the team in Continuous Improvement initiatives suchs as knowledge sharing and process reviews
• Provides coaching and mentoring for junior developers

Interfaces / Remarks

Main interfaces with this position are:

• Blue Prism
• CTwo
• Azure Cloud / Azure DevOps
• Microsoft Applications
• IFS10 (ERP System)
• Workday (HR System)

Competency

• 2 to 4 years of IT development experience with at least 1 year experience in using Blue Prism automation tool or similar applications such as UI Path is preferred.
• Strong knowledge of business context and processes
• Experience designing, developing, testing and deploying RPA solutions
• Skilled in various development platforms knowledge of NLP, Python, Visual Studio , VB , SQL , MYSQL is an advantage
• Knowledge of the Azure platform is an advantage
• Understands Agile Methodology and Agile ways of working
• Good communication skills with the ability to present technical details to a non-technical audience
• The ability to work with a structured and methodical approach, combined with an enquiring mind.
• An understanding of, and a willingness to adhere to, formal change control procedures and disciplines
• An aptitude for problem solving, with the ability to take a logical route to the source of an error
• Able to execute assigned tasks in a timely & efficient manner
• Effectively communicate status, metrics and issues on a regular basis as you will be working closely with the automation team in Manila and other functions based in Poland and US.
• You are fluent in both oral and written English
• ITIL V3/V4 Certified is a plus

Please refer to job description.